Our Returns Policy & 90 Day Guarantee.

Faulty Product

The Cartridge Warehouse will provide a replacement free of charge or refund the purchase price at our election for faulty products returned to us within 90 days of purchase subject to:

    * The product having not been refilled or tampered with.

    * Inspection and/or testing by us of the returned product.

    * You must send us an email asking for a Return Authorisation (RA) before returning the faulty product.

    * A copy of the RA email together with a sample of faulty print accompanying the returned product.

    * The faulty cartridge MUST be sent by REGISTERED POST.

**We will not send a replacement cartridge until the faulty has been returned to us. No exceptions!! You  can't get a replacement at a "Bricks and Mortar" retailer without first returning the faulty product and we are no different. This is a standard practice and is covered by law.** 

Original shipping charges are not refundable and Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product.

Wrong Product

 In the event of a Purchaser having ordered the wrong product, The Cartridge Warehouse will (at our election) generally accept return of the product and credit the sale price (excluding the shipping charge) after deducting a restocking fee of 10%-15% depending on the product. The product must be un-opened and in a re-sellable condition. If the Purchaser orders a replacement product of a similar or greater value to replace the wrong goods the restocking fee will also cover the cost of shipping by standard method of the replacement product. Credits are at the discretion of The Cartridge Warehouse and are subject to:

    * The product being shipped back to us within 7 days of receipt by the Purchaser.

    * A Return Authorisation (RA) via email being obtained.

    * A copy of the RA email accompanying the returned product.

    * The product and its packaging being "as new when received by us.

    * The product being a generally stocked item of The Cartridge Warehouse.

    * The returned product must be sent to us by REGISTERED POST.

Please pack the goods in another box or padded envelope so the the original packaging will not be damaged by stickers, courier lables etc.

By placing an order with The Cartridge Warehouse you are agreeing to abide by these Terms and Conditions.